FAQs

1. Online with credit card or PayPal
2. Credit card over the phone
Phone: 801-641-5514, Monday-Saturday: 8am-10am MDT (or leave a message)

3. Mail Check to:
Jenny Phillips Music
Attn: Ryan Harris
246 W Fox Hollow Dr.
Saratoga Springs, UT 84045

Please include name, address, email addresss, phone #, items ordered, 6.6% sales tax only if you live in Utah, + shipping ($3.98 for 3-10 days; $5.95 for 2-3 days).

Can I buy items from the Shipping Store and The Download store in the same transaction?
Yes, you will not be charged shipping for downloads. If you buy both items to be shipped and items to be downloaded, your physical items will be shipped to you, and your downloads will be available when you checkout (as well as having a download link emailed to you).

support@jennyphillips.com

Orders shipped within the United States AND INTERNATIONALLY (flat prices for any order):
Economy (4-10 days): $3.98
(1-4 weeks outside USA)
(Ships USPS First Class or Medial Mail)

Priority (2-4 days): $5.95
(1-2 weeks outside USA)
(Ships USPS Priority mail)

All orders are shipped through USPS. You will be sent an email when your order ships with tracking info when your order ships.

Only if your order originates in Utah (6. 6%).

All returns and exchanges must be received within 60 days of the date of purchase. You will be refunded in the form you made the original payment in the amount of your purchase minus shipping charges and a $2 processing fee. If you are exchanging product, you will be charged shipping for the new product to be sent out + a $2 processing fee.

Please return the item(s) in original condition with the original packing slip, your phone number(s), email, and the items you would like to exchange for.

*Items that are no longer for sell on JennyPhillips.com can not be returned.

RETURN/EXCHANGE MAILING ADDRESS:
Jenny Phillips Music
Attn: Ryan Harris
246 W Fox Hollow Dr.
Saratoga Springs, UT 84045