Please read these Frequently Asked Questions before contacting us–the majority of questions can be answered  here. Contact info is below if you don’t find your answer here.

Question: How do I access the history audio recordings?
Answer: The webpage address and the password are listed in the About the Course section at the beginning of the history course book.

Question: When I click on the opt-in link in my opt-in email, I receive an error.
Answer: This error comes when you have already purchased something which automatically already put you on the list. You do not need to click the opt-in link.

Problem: I didn’t receive the download link I purchased.
Answer: The email containing your download link may be in your junk folder or may have been blocked by your spam filter. Email us at support@jennyphillips.com, and we will reply with the download link.

Question: I can’t add items to the cart.
Answer: This usually happens when your browser is set to automatically clear history. Try a different browser.

Problem: I can’t open the free language arts program on my computer.
Answer: It downloads as a zip file. Most likely, you don’t have a zip program installed on your computer. You can download Winzip for free. You also need to have a PDF reader installed.

Problem: I am having trouble printing the free language arts course.
Answer: Try the following:
1. Open the document in ADOBE reader.
2. Go to FILE>PRINT
3. Click the ADVANCED button
4. Select the “Print as Image” check box
5. And then try printing the pages that won’t print.

Question: I placed an order recently, and now I see that a sale started. Can I get the sale discounts on products previously ordered?
Answer: Unfortunately, no. Promotions are strictly only during the promotional period.

Customer Support 
Email: support@jennyphillips.com. Emails are answered Monday-Saturday once or twice a day.

Phone: We do not offer phone support. However, if you do not get a response from email (meaning it was blocked for some reason (we check our junk folder every day) you can leave a message at 801-641-5514, and we will respond within four days. Please try emailing first as you will receive a response within 24 business hours.

Facebook: We do not reply to any customer support inquiries on Facebook. Please email us!

Jenny
Email: jenny@jennyphillips.com
Note: Jenny’s emails are read and responded to by her assistant in order to allow Jenny time to focus on her young family. However, her assistant does forward pertinent information to Jenny, and emails of thanks are always sent to Jenny and are deeply appreciated. We are sorry that Jenny cannot always respond to emails.

Mailing Address:
The Good and the Beautiful
443 Granary Place
Saratoga Springs, UT  84045

Bookings
Email: stephanie@jennyphillips.com
–Yes, Jenny is still performing, but is limited to two performances a month!–

SHIPPING
1. Shipping price is determined by weight. Items shipped within the US are the same price, no matter to what state items are shipped.

2. It is not always possible for us to charge accurate shipping prices on international orders because shipping prices to different countries vary greatly, and our system does not allow the flexibility to charge different prices for different countries. If you are charged less international shipping than the actual shipping price, you are not charged more. If the actual shipping price + $6 for packaging and handling is $10 or more than the shipping amount you were charged for, you will receive a refund of any shipping prices paid that is over the actual shipping price + $6 for packaging and handling.

Can I track my items? All orders are shipped through USPS. You will be sent an email when your order ships with the tracking information for your order.

Will I be charged sales tax? Only if your order originates in Utah (6.75%).

What is the return/exchange policy? Downloaded materials may not be returned. We suggest you carefully check the many sample pages of the curriculum or download the free version (if available) before deciding if the curriculum is right for you. All returns and exchanges of physical product must be postmarked within two business days (no exceptions, unless the items are shrink wrapped, and the shrink wrap has not been removed) of the date of receiving your package, and items must be returned in the original condition (items are easily damaged in the mail. If your item came damaged, you must tell us that before you return it). If you send a return that is postmarked more than two business days from the time you received the package, you will not be refunded. The requirement for a quick return is because of logistics; we do not have the ability to check every page of all the books to make sure they are not written in or have food spilled on them, etc., which is often the case when someone has the materials for more than a couple of days. Even one page written in or soiled makes the curriculum unable to be resold. You will be refunded in the form you made the original payment in the amount of your purchase minus shipping charges. You must pay the shipping costs for materials to be returned unless the return is being made because of our mistake. If you are exchanging product, you will be charged shipping for the new product to be sent out.