Please read these Frequently Asked Questions before contacting us–the majority of questions can be answered here. Contact info is below if you don’t find your answer here.
Question: I added something to my cart, but my cart is empty when I go to it. What should I do?
Answer: Your web browser is likely automatically set to clear cookies or has code conflicting with our shopping cart. Use a different browser, or go back to the items you want, and when you click BUY NOW, click the link circled below.
Question: I am buying a lot of stuff. Can I get a discount?
Answer: Our prices are so low that we do not have wiggle room or the ability to spend time customizing discounts for individuals. These are the only promotions we offer: http://www.jennyphillips.com/sales-promotions
Question: How do I access the history audio recordings or what is the password for the audio recording or videos?
Answer: The webpage address and the password are listed in the About the Course section at the beginning of the history course books and language arts & literature books.
Question: When I click on the opt-in link in my opt-in email, I receive an error.
Answer: This error comes when you have already purchased something which automatically already put you on the list. You do not need to click the opt-in link.
Problem: I didn’t receive the download link I purchased.
Answer: The email containing your download link may be in your junk folder or may have been blocked by your spam filter. Email us at email@example.com, and we will reply with the download link.
Problem: I can’t open the free language arts program on my computer.
Answer: It downloads as a zip file. Most likely, you don’t have a zip program installed on your computer. You can download Winzip for free. You also need to have a PDF reader installed.
Problem: I am having trouble printing the language arts course.
Answer: Try the following:
1. Open the document in ADOBE reader.
2. Go to FILE>PRINT
3. Click the ADVANCED button
4. Select the “Print as Image” check box
5. And then try printing the pages that won’t print.
Question: Can I report an error/typo?
Answer: Yes! We have a rigorous editing process with nine professional editors and a handful of reviewers, but, as is the case with new curriculum with any company, there are bound to be a few typos or errors missed. With hundreds of thousands of people using the curriculum, the same error can get reported many times. Please check this document first: https://docs.google.com/spreadsheets/d/1m72fd7ubtt_0KyxBxLmOKrGJmOdjDLn9NsoEBAmNAgA/edit?usp=sharing If you do not find the error on the document, we will LOVE for you to email us at firstname.lastname@example.org so we can continually improve the curriculum.
Email: email@example.com. Emails are answered Monday-Saturday once or twice a day.
Phone: We do not offer phone support. However, if you do not get a response from email (meaning it was blocked for some reason (we check our junk folder every day) you can leave a message at 801-641-5514, and we will respond within four days. Please try emailing first as you will receive a response within 24 business hours.
Note: Jenny’s emails are read and responded to by her assistant in order to allow Jenny time to focus on her family. However, her assistant does forward pertinent information to Jenny, and emails of thanks are always sent to Jenny and are deeply appreciated. We are sorry that Jenny cannot always respond to emails.
Yes, Jenny is still performing on a limited basis.