Most Questions Can Be Answered Here! Please read these Frequently Asked Questions before contacting us (contact info is below if you don’t find your answer here).
Question: I didn’t receive my download link.
Answer: The email containing your download link may be in your junk folder or may have been blocked by your spam filter. Email us at support@jennyphillips.com, and we will reply with the download link.
Question: I bought CDs/Books in bulk a certain time ago, and now I need some more. Since I already bought a certain number of CDs, can I buy more for the same bulk price?
Answer: Click here.
Question: Are Jenny’s songs available as individual MP3 downloads or can I buy permission to make copies of just 1 song ?
Answer: Yes, but not for the new releases, primary CDs, and other select CDs. We understand this may be inconvenient for those of you just wanting one song. We have made the decision to not offer individual song downloads on new releases in order to offer the entire CD for as low as $1.99 each!
Question: I am putting together a CD to give out to the youth or women in our ward and want to include a song or songs of Jenny’s. Can I have permission to do this or purchase permission to do this?
Answer: Unfortunately, Jenny does not allow her songs to be copied or included on CDs you make and burn yourself. You cannot purchase permission to do this either. However, you can buy entire CDs for as low as $1.99-$3 each! Because we offer super inexpensive bulk CDs for all of Jenny’ music, we have to be very careful of how we do things so we can continue making music!
Question: I’d like to use one or more of Jenny’s songs on a DVD presentation I am making to show or give out to my ward or stake.
Answer: If the DVD is not sold in any form (except to cover costs), is not for any commercial use, and is given out only to your ward or stake, you may use up to three of Jenny’s songs on your DVD presentation free of charge.
Question: How do I purchase permission to make copies of SHEET MUSIC?
Answer: As of 2010 Jenny’s policy is that all sheet music, old and new, may be copied free of charge once it has been purchased. This applies even to her older sheet music that says it may not be copied without permission. Please note that while you may make or print off as many copies as you need, you may not share the files electronically in any format including emailing the file to others or posting the file on the internet. This applies only to SHEET MUSIC. Audio tracks, CDs, and MP3s may not be copied without permission.
Question: When I click on the opt-in link in my opt-in email, I receive an error.
Answer: This error comes when you have already purchased something which automatically already put you on the list. You do not need to click the opt-in link.
Customer Support
Email (preferred method of contact): support@jennyphillips.com. Emails are answered Monday-Saturday once or twice a day.
Phone: We do not offer phone support. However, if you do not get a response from email (meaning it went to our junk mail, and we didn’t see it there (we do check our junk folder too) you can leave a message at 801-641-5514.
Mailing Address:
Jenny Phillips Music
1304 N Redwood Rd PMB #12
Saratoga Springs, UT 84045
Jenny
Email: jenny@jennyphillips.com
Mailing Address:
Jenny Phillips
1304 N Redwood Rd PMB #12
Saratoga Springs, UT 84045
Bookings (Stephanie)
Email: stephanie@jennyphillips.com
Customer Support, Shipping, and Refund/Exchange Policy
Two ways to order
1. Online with credit card
2. Mail Check to:
Jenny Phillips Music
1304 N Redwood Rd PMB #12
Saratoga Springs, UT 84045
Please include name, address, email address, phone #, items ordered, 6.75% sales tax only if you live in Utah, + shipping ($3.98 for 3-10 days; $5.95 for 2-3 days).
Shipping Prices/Options
Orders Shipped Within the USA
Economy (4-8 days): $3.98 and up
(Ships USPS First Class or Media Mail)
*Hawaii, Alaska, and APO may take up to 3 weeks.
Priority (3-4 days): $5.95 and up
(Ships USPS Priority mail)
Orders Shipped Outside the USA
International (1-3 weeks): $7.95 and up
(Ships USPS Priority International or First Class International)
Can I track my items?
All orders are shipped through USPS. You will be sent an email when your order ships with the tracking information for your order.
Will I be charged sales tax?
Only if your order originates in Utah (6. 75%).
What is the return/exchange policy?
All returns and exchanges must be received within 30 days of the date of purchase. You will be refunded in the form you made the original payment in the amount of your purchase minus shipping charges. If you are exchanging product, you will be charged shipping for the new product to be sent out.
Please return the item(s) in original condition with the original packing slip, your phone number(s), email, and the items you would like to exchange for.
*Items that are no longer for sale on JennyPhillips.com can not be returned.
RETURN/EXCHANGE MAILING ADDRESS:
Jenny Phillips Music
1304 N Redwood Rd PMB #12
Saratoga Springs, UT 84045
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